TenantPulseThe question nobody asks. ยท from Landlord's Corner

When did you last ask your tenants how your letting agent is doing?

Most landlords never do, and only find out when a good tenant hands in their notice. TenantPulse puts a QR code in the house. Every 6 or 12 months tenants answer ten quick questions, anonymously, and you get a scorecard: a score out of 100, a breakdown, and the main things your agent could do better.

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Founding members keep a lower price for life. No card needed.

TenantPulse on a phone: a tenant rating how the home is managed

How it works

Nothing to chase. Once it's on, it runs itself.

Put up the QR poster

One poster per property, no tenant details needed. If you use SafeTick, it's the same QR code as your alarm checks.

Tenants answer in two minutes

The survey opens for 14 days, every 6 or 12 months. Tenants scan, tap their answers, and add a comment if they want to.

Your scorecard builds itself

When the survey closes, you get an email and a scorecard: score out of 100, a breakdown, the top three things to improve and whether tenants plan to stay.

Only what your agent controls

We don't ask if the boiler got fixed on time: that's often down to the tradesperson. We ask how well tenants were kept updated.

  1. Communication from the agent
  2. How quickly they reply
  3. Whether issues are dealt with promptly
  4. Being kept updated on repairs
  5. Professionalism and friendliness
  6. How well they were looked after at move-in
  7. Handling housemate problems (HMOs only)
  8. Overall satisfaction
  9. Would they recommend living here
  10. Are they planning to stay

Five answer choices for each, plus a comments box.

Fair to everyone

AnonymousYou see the scorecard, never who said what. Tenants are more honest when they know that.
One answer per phoneEach phone answers once per survey. It can change its answer, but not add another, so one unhappy tenant can't flood it.
Spam checksAnswers from far away, the same room twice, or more answers than rooms are flagged and can be left out.
A score only with 3+ answersSo no single tenant can be picked out.
Safety firstIf a tenant says something is unsafe, it's passed on to you straight away.
Built for HMOsEach room answers once, and there's a question on how housemate problems are handled.

Your agent reports to you. Who reports on your agent?

A good tenant leaving costs you a void, a re-let fee and a new inventory. Usually the warning signs were there: slow replies, repairs nobody updated them on, a move-in that felt rushed. TenantPulse shows you those signs early, in numbers you can take to your agent.

Questions

Do I need my tenants' email addresses?

No. Tenants scan the QR poster in the house. You don't have to collect or share any details.

Can I see what each tenant said?

No, and that's the point. You get the scores and themes. Written comments are kept private so tenants can be honest.

I manage my properties myself. Is it still useful?

Yes. The scorecard tells you how you're doing as a manager, in the same way it would for an agent.

What does it cost?

It's free while we're in pilot. Founding members will keep a lower price for life when we launch.

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