With AccessTick, the answer is yes.
Book a visit in 30 seconds. The tenant gets written notice, your tradesperson gets a link, and every attempt joins one chain: a time-stamped photo, their location and what happened at the door. Download the whole thing as one evidence log.
Included in the Complete plan. See prices
"The tenant wouldn't let us in" is only a defence if you can prove it.
When a repair or safety check doesn't happen, it's your name on the claim, the improvement notice or the fine. A missed gas safety check, damp left untreated, a disrepair claim: you'll be asked what you did, and when.
The Health and Safety Executive's guidance on gas safety is clear: if a tenant won't give access, you need to show you took all reasonable steps, and keep a record of every attempt.
Source: HSE: gas safety, landlord FAQs. This is general information, not legal advice.
- Gas safety checksShow every attempt to get the engineer in, with notice given each time.
- Repairs, damp and mouldProve you acted quickly and the delay wasn't yours.
- Disrepair claims and deposit disputesA dated chain of notices, visits and follow-ups beats "I'm sure we sent someone".
- Council and HMO inspectionsOne PDF that shows what you did, and when.
Proving access, the old way vs the AccessTick way
"I'm sure we sent someone"
- A text to the tenant you can't find six months later
- A tradesman who "knocked loads" but can't remember the date
- An invoice for a call-out that doesn't say why they didn't get in
- Your word against the tenant's, in front of a judge
One chain. Every attempt.
- Written notice sent and logged before every visit
- The tradesperson records the visit on site: photo, time and location
- No answer or refused? You're told straight away, with the follow-up ready to send
- Download the full evidence log in seconds
Every visit becomes a link in the chain
Pick the property, the job and who's going. Use your regular trades, or add someone new just this once.
No app or account. Take a photo, tap what happened ("No answer", "Refused access"), tick what they tried, and send.
Notices, visits and follow-ups join one timeline per issue. Book the next attempt with one tap, and download the evidence log whenever you need it.
What the judge actually sees
Every attempt gets its own page in the evidence log. Here's why it stands up.
- Server time, not phone timeTimed by our server, so nobody can backdate it.
- A stamped photoTime, job reference, address and location burned into the picture.
- Distance from the propertyHow far the tradesperson's phone was from the front door.
14 Example Street, Wrexham, LL11 1AA
Dan Hughes, ABC Plumbing · 53.04659, -2.99352 ±7m
- Recorded at
- 09:42:16 (server time)
- Location 3
- About 4 m from the property
- Notice given 4
- 70 hours before, by email
- Follow-up 5
- Sent the same day
- Notice you can proveEmailed by us and logged to the second, or sent on WhatsApp in one tap.
- What you did nextA same-day written follow-up after every failed visit.
- Can't be editedEntries can't be changed or removed afterwards. Each photo has a fingerprint.
If a tenant is aggressive, the tradesperson is told to leave and can record it without a photo. Their safety comes first.
Questions
Does the tradesperson need an app or an account?
No. They get a link by WhatsApp or email and open it on their phone. It takes about 30 seconds.
Can I use a tradesperson I've never used before?
Yes. Save your regular trades for two-tap booking, or add anyone as a one-off. You only need their name and a mobile number or email.
Are WhatsApp messages sent automatically?
WhatsApp opens on your phone with the message already written, so you just press send. It's logged in the chain with the time. If you add an email address, we send the notice or link by email for you and log it automatically.
Does it prove what happened at the door?
It proves the visit was booked, the tenant was told, and the tradesperson was there at that time (photo, server time and their phone's location), plus what they reported. Together with your notices and follow-ups, that's strong evidence that you took reasonable steps. It isn't legal advice, and no record can guarantee the outcome of a case.
What does it cost?
AccessTick is included in the Complete plan, along with SafeTick, TenancyTick and TenantPulse, for up to 25 properties. Founding members keep their price for as long as they stay subscribed. See prices
Next time they ask "can you prove it?", hand them the log.
Try it free for 14 daysNot sure where your paperwork stands? Take the free Landlord MOT.